Managed IT Services

We Provide Managed IT Services In Calgary

We will love to be your IT guy for a fraction of the cost of hiring your own IT staff. We will deal with your IT issues immediately across Calgary, Airdrie and surrounding area.

How We Can Help You?

Our goal is to maintain productivity and drive business growth for small and medium businesses located in Calgary, Airdire and surrounding area while we keep your capital and operational cost at minimum. We take away your IT worries and protect your IT investment so that you focus on growing your business. Here is what a managed IT service looks like:

We provide a free audit of your IT infrastructure.
We work with you to understand your business goals – where you would like to see your business in next 1, 2, 3 or 5 years.
We provide always-on support services.
We setup 24×7 monitoring, scheduled maintenance and a monthly status report.
You have access to a dedicated technical account manager.
We dispatch a technician on-site for critical IT support.
The best part is that there is no lengthy contracts, setup or unexpected fees.
We offer fixed monthly fees, straight forward SLAs and 3 months of rolling contracts.

Desktop and Server Management

TekServe's IT managed service offers fully managed desktop solution to businesses located in Calgary, remote offices and home offices (SOHO). We provide, maintain and monitor desktops to eliminate downtime for your users. Our Calgary helpdesk includes break/fix support, backup service, anti-virus management and cloud-based remote desktop support. By using our network discovery tools, we will maintain an inventory list including licensing information to avoid any copyright violation.
We proactively monitor servers to ensure maximum uptime. We understand that it is critical to update operating systems and applications, apply security patches and service packs, and update virus definitions to protect your investment. We apply patches after business hours to eliminate downtime.
We will provide, setup and manage a backup solution for your servers and desktop on-site. We also offer cloud backup solution - our cloud storage servers reside in Canada.
Our remote monitoring service proactively monitors your IT infrastructure. It identifies and notifies the issues to appropriate resources before they become problems.

On-site and Remote Support

In an event where an error occurs in your IT infrastructure, TekServe will provide a remote or on-site support.
We will provide on-site support to all of your technology assets - e.g. servers, workstations, printers, cabling, firewall, switches etc. Our emergency and remote support ensures that the issue is addressed as soon as it is identified and reported. Instead of waiting around to get to the site, we act promptly and do preliminary diagnostic and perform a potential solution remotely. We will dispatch a technician to the site for critical IT issues.

IT Helpdesk

Our goal is to ensure a maximum uptime for your systems. We take pride in acknowledging and resolving our customers' IT issues in a timely manner.
TekServe offers unlimited 24x7 helpdesk support via our always-on support services. With the help of technologies available, our technicians will help your users remotely instead of wasting time in travelling to the site. You are protected with our remote monitor service but in case of emergency, we will come to the site to fix the issue.

Backup Services

"It won't happen to me."
"We have this server running for years and never had an issue."
"We don't know how to backup."
"We don't have enough space to backup."
Does any of the above sound familiar?
We heavily rely on computer systems in our life. For a business, a server crash can cost a life time of work, a database of valuable customers and their financial information. A server crash can happen due to power outage, human error, hardware failure or even natural disaster as we witness it here in Calgary.
The best news is that we offer both local and off-site backup storage solution. You can keep your local backup copy in a fireproof safe or transfer your data to cloud storage. For organisations that have reservations moving their data in cloud hosted in the USA. We offer Canadian storage servers hosted at SSAE-16 compliant datacentres.

Business Continuity

Business continuity planning has historically been something only large corporations could afford. The required investment in expensive redundant hardware both on-site and in remote locations seldom provided suitable return or a picture perfect restore of critical data.
The advent of "cloud computing" has made the provision of dynamically scalable and virtualized resources more available, including storage. Now, with TekServe Cloud Continuity, even small businesses can ensure that they are able to continue their business in the face of a disaster.
Cloud continuity drastically reduces the operational impact of a data disaster by offering the ability to quickly restore a server backup in mere minutes.

Disaster Recovery

What will you do when disaster strikes?
Most do not think that it can happen to them, but disaster can strike unexpectedly at any time. Dealing with a crisis without a disaster recovery strategy in place can cost you expensive equipment, precious resources and your vitaldata.
It can even cost you your entire business.
TekServe's cloud disaster recovery services and small business server backup offerings can help you prepare for the unlikely event of a disaster. Our affordable, state-of-art services ensure that your data is safe and protected on our remote servers, even if your local computers are damaged or destroyed.
Our small business server backup offerings are like an insurance policy for your data. Leveraging the cloud disaster recovery services will give you peace of mind and powerful recovery options should the worst happen.
While it is by no means a comprehensive strategy, our cloud disaster recovery options can have you up and running again with minimal downtime, putting your business back on track sooner and more economically.